Refund & Returns Policy

Flowers & Gifts

Due to the perishable nature of flowers, we do not accept returns.

Refunds

Refunds or replacements will only be issued if:

• The product was damaged upon arrival.
• The incorrect product was delivered.

Customers must notify us within 1 hour of delivery and provide photo proof of the issue.

Resolution Options

• Replacement product,
• Store credit, or
• Full refund (depending on the situation).

Refunds will be processed via the original payment method where possible.

Contact us

Phone: +264 64 404 620
Email: blumenkorb@iway.na